Terms of Service

Starter ($40–$100): 50% upfront payment and 50% upon completion.

Professional ($100–$200): For projects under $150, 50% upfront and 50% upon completion. For projects of $150 or more, payment per task.

Studio ($200–$1,000): Payment per task.

For projects using the 50/50 payment method, development begins after the upfront payment is received. The remaining 50% is due upon completion and approval, before final delivery.

For projects using payment per task, the tasks, prices, and payment schedule are agreed with the client before work begins.

The final project, editable files, models, or other deliverables will not be transferred until the agreed balance has been paid in full. Any additional work outside the originally agreed scope may require additional payment.

The initial payment is non-refundable once development has started, as it compensates the developer for reserved time and work already performed.

If the client decides to cancel the commission after development has started, VEXO is not required to refund the initial payment.

If VEXO is unable to complete the commission due to circumstances on our side, an appropriate refund may be discussed depending on the amount of work already completed.

Chargebacks or attempts to reverse a legitimate payment after work has been completed may result in immediate termination of the commission and refusal of future services.

Quality development takes time.

Repeatedly asking:

“Is it done?”
“How much longer?”
“Can you finish today?”

or constantly pinging/DMing the developer will not make the commission move faster.

Clients may request reasonable progress updates, but excessive messaging, spam, harassment, or pressure is not acceptable.

Repeated violations may result in the commission being paused or terminated.

Clients are responsible for clearly explaining what they want before development begins.

We strongly recommend providing:

• Reference images
• Building/map dimensions
• Preferred architectural style
• Interior/exterior requirements
• Colors and materials
• Required rooms/features
• Any other important details

If something important is not mentioned before development begins, VEXO cannot guarantee that it will be included without additional charges.

Reasonable revisions are allowed during development.

Small adjustments such as changing materials, colors, minor details, or fixing something that does not match the original requirements will normally be handled without additional charges.

However, major revisions may require additional payment.

Examples include completely redesigning a building, changing the architectural style, rebuilding large sections, significantly increasing the size of the project, or requesting features that were not included in the original agreement.

When reviewing progress, clients should provide their feedback clearly and preferably in one organized message.

Avoid requesting one change, waiting for it to be completed, and then immediately requesting another change that could have been mentioned earlier.

Organized feedback allows our developers to work faster and reduces unnecessary delays.

Any delivery date provided by VEXO should be considered an estimated completion date unless explicitly agreed otherwise.

Development time may be affected by:

• Project complexity
• Client-requested revisions
• Changes to the original scope
• Delayed client responses
• Unexpected technical issues
• Developer availability

VEXO will make reasonable efforts to complete commissions within the agreed timeframe, but quality will not be sacrificed simply to rush a project.

Clients are expected to remain reasonably available during the commission.

If a client stops responding for an extended period, the project may be temporarily placed on hold while the developer works on other commissions.

If the client disappears after the project has been completed and does not pay the remaining balance, VEXO will retain the project and will not transfer any files or ownership.

The initial payment will remain non-refundable.

During development and until the commission has been paid in full, VEXO retains ownership of the project.

Once the project is completed and the client has paid the remaining balance, ownership of the completed commission is transferred to the client.

No ownership transfer will take place until 100% of the agreed payment has been received.

If the client fails to complete the final payment, the project remains the property of VEXO and will not be delivered or transferred.

Unless explicitly agreed otherwise, clients may not resell, redistribute, leak, or give away VEXO-created assets as standalone assets.

Purchasing a commission does not automatically grant permission to claim that you personally created the work.

If resale or redistribution rights are required, this must be discussed with VEXO beforehand.

Unless confidentiality is agreed upon beforehand, VEXO reserves the right to display completed work in our portfolio, advertisements, social media, Discord server, or other promotional material.

Private or unreleased projects requiring confidentiality must be discussed before development begins.

Clients must treat VEXO developers and staff respectfully.

The following behavior may result in immediate termination of service:

• Harassment
• Threats
• Discrimination
• Excessive spam or pinging
• Scamming or attempted scamming
• Chargeback fraud
• Leaking protected work
• Repeatedly ignoring staff instructions
• Abusive behavior toward developers

VEXO reserves the right to refuse future commissions from clients who seriously violate these terms.

The agreed price is based on the original project scope.

If the client significantly increases the amount of work required after the price has been agreed upon, VEXO may adjust the final price accordingly.

Any additional charges should be communicated before the additional work is performed.

Before final delivery, the client will have an opportunity to review the completed commission.

Once the client confirms that the project is completed and the remaining balance has been paid, ownership will transfer to the client and the final project will be delivered.

Requests for substantial changes after final approval may be treated as a new commission or charged separately.

By making the first agreed payment, the client confirms that they have read, understood, and agreed to these Terms of Service.

Commissioning VEXO means accepting our payment policy, revision policy, refund policy, delivery process, and development guidelines.

VEXO Development reserves the right to refuse or terminate service in cases of serious violations of these terms.